Putting Veterans First: Exploring the VA’s Customer Experience Strategy with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs.

This post first appeared on IBM Business of Government. Read the original article.

Broadcast Date: 
Monday, April 15, 2024
What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA.

Leave a Reply

Your email address will not be published. Required fields are marked *