Our Center connects research to practice, supporting work by scholars that benefits government through analysis of real-world experience that leads to practical, actionable recommendations.
Our collaboration with recognized scholars and thought leaders is intended to spark the
imagination—crafting new ways to think about government by identifying trends, new ideas, and best
practices in public management and innovation.
Based on our recent research and perspectives shared by current and former government, academic, and
nonprofit leaders, this special report identifies eight strategies for transforming government in the years to
come. These strategies draw on significant insights from a research roundtable in 2020.
Importantly, the areas address both individual trends influencing government, and topics that can be
addressed with even greater impact if assessed in a way that integrates across trends—such as driving an
agile approach to digital innovation that improves outcomes. This integrative approach is especially true for
how different trends relate to equity across government programs and foster trust in government institutions,
information, and services—two new areas that government leaders and stakeholders have highlighted as
important topics for Center research.
Restoring Trust in Government: Defining Strategies and Tools to Actively Engage the Public
Driving Agility: Enhancing Mission Support and Delivery
Addressing Equity: Understanding Distributional Effects of Services and Promoting Inclusion
and Diversity in Operations
Developing Actionable Insights: Using Data and Evidence to Inform Decision Making
and Achieve Results
Attaining Effective Outcomes: Supporting Program Performance and Performance
Accelerating Digital: Leveraging Innovation and Emerging Technologies to Modernize IT
Fostering Resilient Institutions: Managing Risk and Building Resiliency
Reimagining the Government Workplace: Preparing Today’s Workforce for
Through research into these eight topics, the Center will continue to communicate what leading experts
know about effective practices and lessons learned for government leaders and stakeholders. Such
communications can promote public understanding of the benefits that a well-functioning government
delivers, which can help to drive trust in government.
IBM Center supported research can also help governments in the U.S. and across the world continue to
focus on controlling costs while improving the performance of their operations, meeting the key challenge
facing public sector executives to transform their organizations in an environment of constrained
resources—a goal brought into clear focus from the response and recovery to the COVID-19 pandemic.
Moreover, driving meaningful and sustained change in government requires a focus on innovative, effective,
equitable, and efficient decision making and implementation to achieve positive, significant, and lasting