This post first appeared on IBM Business of Government. Read the original article. Friday, April 19, 2024 Michael J. Keegan Articles & insights in public management & leadership for the week ending April 19, 2024 IRS seeks $104B for multi-year modernization fund maintain high level of customer service. The IRS is telling lawmakers that billions (more…)
The next security update: What you need to know about the newest version of NIST 800-171
This post first appeared on Federal News Network. Read the original article. Federal contractors were just getting familiar with Cybersecurity Maturity Model Certification (CMMC) requirements when the National Institute of Standards and Technology announced Special Publication 800-171 Revision 3, further advancing cybersecurity requirements. According to NIST, the new updates are the result of months of (more…)
These 6 technology trends can help power government in 2024
This post first appeared on Federal News Network. Read the original article. Like their private sector counterparts, government professionals look at new technology as a means to enable new capabilities in support of critical goals. As we look forward to 2024, six standout trends are likely to shape operations in 2024 and beyond, as agencies (more…)
100,000 have used IRS Direct File to submit their tax returns
This post first appeared on Government Executive. Read the original article. The agency has not yet determined whether the pilot program for the tool will be extended into a permanent offering.
Fraud Risk Management: 2018-2022 Data Show Federal Government Loses an Estimated $233 Billion to $521 Billion Annually to Fraud, Based on Various Risk Environments
This post first appeared on GAO Reports. Read the original article. What GAO Found GAO estimated total direct annual financial losses to the government from fraud to be between $233 billion and $521 billion, based on data from fiscal years 2018 through 2022. The range reflects the different risk environments during this period. Ninety percent (more…)
Putting Veterans First: Exploring the VA’s Customer Experience Strategy with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs.
This post first appeared on IBM Business of Government. Read the original article. Broadcast Date: Monday, April 15, 2024 John W. Boerstler What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host (more…)
John W. Boerstler, Chief Experience Officer
This post first appeared on IBM Business of Government. Read the original article. Chief Experience Officer U.S. Department of Veterans Affairs United States John W. Boerstler was sworn in on February 16, 2021, as the Chief Veterans Experience Officer at the Department of Veterans Affairs (VA). As Chief Veterans Experience Officer, John leads the Veterans (more…)
Weekly Roundup: April 8-12, 2024
This post first appeared on IBM Business of Government. Read the original article. Friday, April 12, 2024 Michael J. Keegan Articles & insights in public management & leadership for the week ending April 12, 2024 Managing Strategically: A Thought Process for Federal Managers. Federal managers are expected to advance measurable progress against an increasing number (more…)
Exploring Life Ignition Tools (LIT)
This post first appeared on IBM Business of Government. Read the original article. Thursday, April 11, 2024 Michael J. Keegan Leadership Lessons from Dr. Jeff Karp, Author & Biomedical Innovator Just before the start of 2024, the IBM Center released its latest book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance, to (more…)
Building On Regulatory Foundations and Bridging to the Future
This post first appeared on IBM Business of Government. Read the original article. Building On Regulatory Foundations.pdf Dan Chenok Susan Dudley The IBM Center for The Business of Government and the George Washington University Regulatory Studies Center gathered regulatory experts to reflect on regulatory foundations and explore emerging opportunities and challenges for good regulatory practice. (more…)