Melissa Reynard is an IRS Senior Risk Advisor supporting the Chief Risk Officer with the Enterprise Risk Management Program. As a Senior Risk Advisor, she serves as an ambassador/champion for risk management, encouraging a safe environment supportive of open risk discussions and supports the ongoing implementation of the ERM program. She works closely with the business unit risk liaisons in facilitating the annual enterprise risk assessment and leading a range of ERM related activities.
Melissa’s been with the IRS for 35 years, and with the ERM risk program since its inception in 2014. She joined the IRS in 1984 as a CSR at the Jacksonville, FL call center and moved through the call center management ranks, then into headquarters analyst/management positions. Most of her early career was focused in the area of service delivery, quality improvement and performance management. Melissa served on the core team for the development of the Taxpayer Assistance Blueprint, a Congressional mandate to develop a 5-year service delivery strategy, and the Return Preparer Review Project, a review of the tax return preparation environment resulting in the development of registration and education requirements for tax return preparers. Melissa led efforts to develop implementation plans for both projects and continued to oversee set-up of the Return Preparer Office and associated execution of program recommendations Melissa graduated with a bachelor’s degree in Business Administration from Towson University, moved to Florida after graduation and has lived there throughout her career.